Your data

Delete your account or data

ResidentStep, the green card app by D&B Evergreen Adventures LLC, works without an account. The only account is the optional encrypted backup’s sign-in. Here’s how to delete it, how to delete what’s on your phone, and what each one removes.

Developer: D&B Evergreen Adventures LLC

  • In the app

    Settings → Backup → Delete. The backup and its sign-in account are deleted right away.

  • Or by email

    Can’t use the app? Write to privacy@residentstep.app from the signed-in address.

  • On your phone

    Settings → Delete all data, or uninstall the app.

  • Premium stays

    It belongs to your Apple or Google account. Restore purchases brings it back.

Contents
  1. 1Delete the backup in the app
  2. 2Ask us by email
  3. 3What is deleted
  4. 4Delete the data on your phone
  5. 5What expires on its own
  6. 6Questions

1Delete the backup in the app

  1. Open ResidentStep and go to Settings → Backup.
  2. Tap Delete, then confirm.

ResidentStep deletes your encrypted backup first, then its sign-in account, right away. To also remove ResidentStep from your Apple or Google account’s list of apps that use your sign-in, go to Sign in with Apple in your Apple Account settings, or to your Google account’s connected apps.

2Ask us by email

If you can’t use the app, email us from the address your backup account uses: the one Apple or Google shared when you signed in.

Email
privacy@residentstep.app
Subject
Delete my backup
Timeline
Within 30 days

We’ll confirm it’s your account, delete the backup and its sign-in account, and reply when it’s done. Don’t send any records, dates or document numbers.

3What is deleted

  • Your backup in Google Cloud Firestore: the encrypted copy of your records.
  • Its sign-in account in Firebase Authentication: your account ID, and the email address and name that came with your Apple or Google sign-in.

4Delete the data on your phone

Your records on the phone aren’t part of the backup account, so deleting the backup leaves them where they are. To delete them:

  • Settings → Delete all data removes every profile, trip, document, photo, file, date and setting ResidentStep keeps on your phone.
  • Uninstalling ResidentStep removes them too.

An export you saved yourself isn’t touched: delete it where you saved it.

Premium isn’t affected

Premium belongs to your Apple Account or Google account, not to ResidentStep. Restore purchases brings it back.

5What expires on its own

Information that expires on its own
WhatWhy it staysDeleted
Crash reportsThey’re never linked to you or a backup account, so they can’t be found with itAfter about 90 days
Usage analyticsThey’re never linked to you or a backup account, so they can’t be found with itWithin 14 months
An unused backupNo one has opened ResidentStep while signed in to it for 2 yearsAfter 2 years, with an email 30 days before

6Questions

Email privacy@residentstep.app. Our Privacy Policy explains everything ResidentStep keeps and for how long.

ResidentStepRead the Privacy Policy